evePASS: Top 10 Most Frequently Asked Questions

evePASS Jul 14, 2020

You had questions; we have answers.

What all started as a conversation over lunch on a Friday afternoon has turned into a true passion project for our entire team. Late nights, early mornings and an obscene amount of coffee (and maybe a few beers 🍺) have fueled the COVID-19 pivot (yup, I said it) that we call evePASS. It took 10 days from concept to initial launch and we’re currently about to release a new version of the native app to go along with the existing web-based check-in.

We have had some great feedback from our business users and some good questions too, so we’ve compiled the full list just in case you’re wondering the same things. Please don’t hesitate to reach out to pass@eve.io if you’re curious about anything not covered here or would like any further clarification.

Is it really free?

Yes, we are offering evePASS completely free.

That seems too good to be true, how come?

We’re in the events business. No events means no business. We hope that the effective use of social tracing is the solution to stopping the spread of COVID-19 and as a result, we get our events back. Basically, we could really use your help!

What do you mean you’re in the events business?

Our main mission is to simplify event management workflows and provide proactive insurance solutions to mitigate the risk of event cancellations. The platform simplifies the planning and execution of large-scale entertainment productions by providing detailed timelines, intuitive people management, active risk evaluations and a number of other features that help optimize events. Intelligent use of automation and data provide insights that allow event professionals to eliminate roadblocks before they disrupt the entire lifecycle. Ultimately, if a cancellation is unavoidable, our insurance policy covers the reasonable cancellation, postponement, interruption, curtailment or relocation of a specified event.

Tell me more about evePASS. What’s the story?

As half of our team emerged from lockdown in Munich, businesses were immediately required to obtain and maintain records of names, emails and phone numbers of all patrons. We noticed a lot of pens and clipboards being passed around and jars stuffed with slips of paper; we decided there simply had to be a safer and easier way to manage the whole process. Within 10 days we had created a working version of the application and deployed evePASS in some of the most influential bars, restaurants and biergartens in Munich. As other countries began to reopen with similar regulations, we began our international outreach to help the hospitality industry restart safely.

How long does it take to set up?

If you’ve read this page from the beginning, you could be finished already! All we need is your business name, an email address, phone number and password. Print your unique QR code using our pre-populated assets or create your own and that is it.

But my customers have to download an app, right?

No, they don’t have to. We hope they’ll want to, but it’s not obligatory. Guests will always be able to use the web app to check in at your business. We do offer additional perks and functions through the app, but if they’re not interested in any of that, there’s no need to download.

Can I add table numbers?

Why yes, yes you can. On the business portal there is a menu item called “Zones”. Currently, the customer will then be prompted to select the appropriate area during the check-in process.

Can I upload my menus?

Right now, the portal offers the possibility to link to your online menu. Customers can then view it right from their smartphones.

What if my customers don’t have a smartphone or don’t want to use the app?

You have the option to manually add a check-in directly from the business portal. Navigate to the active visits tab and click the “ADD GUEST” button on the top right.

So, what about my customer’s data?

Our interest is purely centered around the belief that contact tracing at scale will speed up the timeline for the return of events and allow us to shift focus back to our core business. Everything is encrypted and customer data is removed from the business log after the requisite 30 days as indicated by German regulations.

Bonus Question: So what you're saying is...it's free 🤨?

It sure is.

We are constantly making updates and improvements based on user feedback so please feel free to reach out directly to pass@eve.io.


Malorie Swartz

Chief Content Creator & Main Marketer

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